support
Frequently Asked Questions
Everything you need to know about our digital travel guides. Can't find an answer? Email us at info@chinow.shop
GETTING STARTED
Once your payment is confirmed, you can download your guide immediately from the thank-you page.
You will also receive a confirmation email with a download link.
The guide is delivered as a PDF file that you can save to your phone, tablet, or laptop.
No account is required. Simply complete the checkout process and your guide will be sent directly to the email address you provide at purchase.
Yes. Once downloaded, the guide works 100% offline. Perfect for when you're abroad and want full access without relying on internet connection.
Yes. ChiNow is designed to help travellers understand the practical systems of China, from payments and apps to transport and city navigation, even if it's your first visit.
No prior experience is required.
Yes. Once downloaded, the PDF file is yours.
You can save and access it on multiple devices: phone, tablet, or laptop.
PAYMENT & PRICING
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Apple Pay and Google Pay.
All payments are processed securely through Shopify's encrypted checkout system.
None. Every guide is a one-time purchase, no subscriptions, no recurring charges, no surprises. You pay once and own it forever.
CONTENT & UPDATES
China evolves quickly, and so do our guides. We regularly update essential sections like apps, transport and practical tools to keep them relevant.
If you have purchased a guide, you will be notified by email when a significant update is released and provided with a link to download the latest version at no extra cost.
Because information isn't the problem, overload is. ChiNow gives you curated, prioritised and ready-to-use guidance. No scattered searches. No generic answers. Just structure.
ChiNow Smart Guides are typically between 35 and 40 pages.
They are concise, structured, and focused only on practical and essential information, no filler.
No. ChiNow does not provide fixed itineraries or day-by-day schedules.
Instead, it gives you structured guidance, curated locations, and practical systems so you can build your own trip based on your preferences.
REFUNDS & SUPPORT
Due to the nature of digital products, all sales are final once the guide has been delivered.
Refunds are only granted in cases of duplicate purchases or unresolved technical issues.
For full details, please refer to our Refund Policy page.
Please check your spam or junk folder first. If the email is not there, contact us at info@chinow.shop with your order details and we will resend it immediately.
